1. Overview
Validways Tech Ltd is committed to delivering high-quality technology services. This Refund Policy explains when refunds are available, how they are processed, and which items are non-refundable.
For full terms covering cancellations, training programmes, and subscriptions, please see our Refund and Cancellation Policy.
2. Eligibility for a Refund
A refund may be granted where a service has not yet commenced, or where Validways Tech Ltd is unable to deliver an agreed service. Any applicable transaction or administrative fees may be deducted from the refunded amount.
Once work has commenced, payments made for completed milestones are non-refundable. Validways Tech Ltd reserves the right to retain payments corresponding to work completed and expenses incurred up to the date of any cancellation request.
3. Refund Processing
Approved refunds will be processed within 7–14 business days using the original payment method where possible.
Processing times may vary depending on payment providers, banks, and financial institutions.
4. Non-Refundable Items
The following are generally non-refundable:
- Completed consulting sessions.
- Delivered digital products and software licenses.
- Completed design work.
- Completed development milestones.
- Third-party fees, hosting fees, domain registration fees, and software licensing costs already incurred on behalf of the client.
5. Service Delays
Where project delays arise due to the client's failure to provide required information, approvals, content, or access credentials, refund requests may not be granted.
6. Dispute Resolution
Clients experiencing concerns regarding services are encouraged to contact us first so that issues can be resolved promptly and amicably.
7. How to Request a Refund
To request a refund, contact us with your order details:
Email: support@validwaystechltd.com
Website: https://validwaystech.com