Refund and Cancellation Policy

Validways Tech Ltd provides technology services including website development, software development, AI automation, IT consulting, graphics and animation services, networking solutions, digital support services, and professional training.

This Refund and Cancellation Policy outlines the terms governing cancellations, refunds, and service modifications.

For website development, software development, AI automation, networking projects, graphics design, animation, and other custom services:

• A project may be cancelled before work commences for a full refund, less any applicable transaction or administrative fees.
• Once work has commenced, payments made for completed project milestones are non-refundable.
• If a project is cancelled by the client after work has begun, Validways Tech Ltd reserves the right to retain payments corresponding to work completed and expenses incurred up to the cancellation date.
• Any outstanding deliverables completed before cancellation will be provided to the client upon request.

For leadership and technology training programs:

• Cancellations made at least seven (7) days before the training date may qualify for a full refund.
• Cancellations made within seven (7) days of the training date may be eligible for a partial refund of up to 50%.
• No refunds will be issued after a participant has attended or accessed the training program.

For recurring support, maintenance, and managed IT services:

• Clients may cancel their subscription by providing written notice before the next billing cycle.
• Fees already charged for the current billing period are non-refundable.
• Services will remain active until the end of the paid billing period.

Approved refunds will be processed within 7–14 business days using the original payment method where possible.

Processing times may vary depending on payment providers, banks, and financial institutions.

The following are generally non-refundable:

• Completed consulting sessions.
• Delivered digital products and software licenses.
• Completed design work.
• Completed development milestones.
• Third-party fees, hosting fees, domain registration fees, and software licensing costs already incurred on behalf of the client.

Where project delays arise due to the client's failure to provide required information, approvals, content, or access credentials, refund requests may not be granted.

Clients experiencing concerns regarding services are encouraged to contact us first so that issues can be resolved promptly and amicably.

Validways Tech Ltd

Email: support@validwaystechltd.com
Website: https://validwaystech.com

For refund or cancellation requests, please contact us through the details above.